Massive 911 Outage in Dutchess County, NY

Emergency phone services abruptly stopped working in parts of the Hudson Valley.

Many residents in Dutchess County are reporting that they received a Public Safety Alert on Tuesday informing them that all 911 services are down across the county.

Canva/Google maps

911 Not Working in Dutchess County, NY

Did you receive an alert like the one pictured below on Tuesday informing residents that 911 services are not working in Dutchess County? If you did you aren't alone, as hundreds of residents reported receiving the alert around 3 p.m., leaving many wondering what was going on.

What Caused the 911 Outage?

According to the Dutchess County Emergency Management Facebook page, the interruption of services happened after there was a line issue with a Verizon fiber optic transmission line.

Obviously, when 911 isn't working, it's important to let folks know what to do in case of an emergency, so thankfully, the public safety alert system worked, but many were wondering how they were supposed to know when the services would be available again.

"How will we know when it's back? Don't want to try it as a false alarm just to see if it works...Will you issue us a robo-text or alarm?" asked one resident.

911 Restored

It's unclear if a new Public Safety Alert was sent to residents to let them know that the 911 services were restored or not (we didn't get one), but we did learn that the 9-1-1 services were fully restored as of 9:05 p.m., according to the Dutchess County Government Facebook page.